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Our Policies and Procedures

  • RESCHEDULING

    • ​All sessions, sound baths, classes and appointments may be rescheduled for a later date right up until the time of your initial appointment.  Once the appointment time begins, reservations cannot be rescheduled or refunded. 

    • Visit our Help page for instructions.

    • Sessions that were booked via a pricing plan may be rescheduled right up until the time of your appointment and will automatically be added back to your pricing plan count.
       

  • CANCELLATIONS / REFUNDS

    • We're sorry but we do not offer refunds for any of our services. You will receive an email reminder the day before your appointment, and you can reschedule it right up to the time of your appointment by logging into our website as a site member. Visit our Help page for instructions on how to reschedule.

    • If you are running late for a Group EESystem or Sound Bath session, please reschedule vs. coming to the door late as it will be locked and it will count as a missed appointment which can no longer be rescheduled.

 

  • PRICING PLANS

    • Are not shareable with friends or family members. 

    • Login to our website as a member to manage your pricing plan appointments.  Visit our Help page for instructions.

    • Pricing plans appointments may be booked all at once or one at a time and may be rescheduled right up until the time of your appointment and automatically added back to your pricing plan count.

    • Do not expire (unless you've purchased a type of treatment that must be completed within a specified time period).

    • Are non-refundable

  • PRIVATE SESSIONS

    • Private sessions will not be confirmed until invoices are paid in full so we recommend paying when you receive it.

    • All sessions booked are non-refundable but may be rescheduled with 24 hours advance notice.

    • If you are running up to 10 minutes late for a private session, please call or text 530-298-7455 to indicate approximately when you will be there.
       

  • ATTENDANCE  

    • We ask that you arrive 10-15 minutes prior to EESystem sessions, and 5-10 minutes prior to all other sessions. Please do not arrive later than 5 minutes. If the door is locked when you arrive, please do not knock as we may have a session in progress that we do not want to disturb. 

    • We ask that mobile devices be turned off or put on airplane mode before you enter the building. If you must use a device for medical or personal reasons, please do so silently.

    • Please refrain from wearing perfume.

    • Do not come if you have a contagious virus (COVID, flu, colds etc). 

    • Do not come for two weeks after receiving a vaccine or booster as you can shed the virus exposing it to others.

    • The Tranquility Center is wheelchair accessible and will do our best to assist those that need it. If you require a caretaker to stay with you, they will also need to pay for the session or may wait in their car until the session completes.

    • If you require special accommodations such as a massage table to lie on (versus sitting in one of our zero gravity chairs), or have medical equipment that you need to bring, we ask that you please email us in advance at TranquityCenter.EES@gmail.com. We cannot guarantee that a table will be available for you unless you confirm with us via email before each of your sessions. 

    • Children 12 and up may attend public sessions if they can sit quietly for the length of your session. Please bring books for children to read if needed. If your children cannot sit quietly, we reserve the right to ask you to leave.

    • Private EESystem sessions may be booked for families with children under the age of 12 or any child with a degenerative disease. Email TranquilityCenter.EES@gmail.com to book a private session that works for your family.

    • Anyone found touching or interfering with any part of the EESystem or the group session will be asked to leave, will not receive a refund, and will not be permitted back to the Tranquility Center. Any party incurring damages to the EESystem or other Tranquility Center property will be responsible for all repair and/or replacement costs.

  • EESYSTEM SESSIONS ONLY

    • You must arrive 10-15 minutes prior to the scheduled time to be admitted.  The door is locked once we begin and will not be opened for late comers.  Please become a site member and plan to reschedule your appt ahead of the start time if you are running late.  There are no refunds for missed appointments. 

    • Please come very well hydrated to your session and bring a water bottle with a flip spout to drink out of that does not require taking the lid off & on thus making extra sounds. 

    • Use the bathroom when you arrive so you are less likely to get up to use the bathroom while a session is in progress affecting the meditation of other people in their healing space. 

    • Once in the EESystem healing zone, we ask that you remain quiet. Questions/comments are welcome before and after the session.

    • The most beneficial healing way to experience the benefits of the EESystem is to use the time to meditate, rest or sleep. Please do not disturb others. 

    • You are welcome to bring noise canceling headphones with you. 

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